FAQs
When can I place an order and how many orders may I submit each week?
Orders can be placed anytime between Monday at 12:00AM to Sunday at 11:59pm. Sunday at 11:59PM is the weekly cut off time. Oasis recommends placing your order during normal business hours, so we can be of assistance should you run into any issues. There is no limit to the amount of orders you may submit each week. Orders may also be place for multiple residents at the same or even different facilities. Orders are only delivered once per week.
Are pre-paid debit cards accepted?
Yes, however the cardholder must first register a billing address with the card issuer. Jailcanteen.com requires a billing address before payment is accepted. If no billing address is available or the card issuer does not permit a billing address, pre-paid debit cards transaction will not be approved.
What forms of payment are accepted?
Visa, Discover, and MasterCard.
How do I add funds to an inmate's account?
To add funds to an inmate's account, please visit JailATM.com. We are not affiliated with JailATM's services.
Why are my transactions being declined?
Please verify that your Street Address and Zip Code match the billing information that your bank has on file. If your transactions continue to be declined, we recommend contacting your bank to verify the information they have on file.
Excessive attempts of transactions may result in your account being locked to prevent fraud.
When are deliveries made to the facility?
All online orders made via Jailcanteen.com are processed each Sunday night at 11:59PM EST. Orders made before the cutoff are submitted to our distribution centers for packaging and delivery within 15 business days.
How do I cancel an order?
To cancel and order, please contact us at support@jailcanteen.com
If the order has been processed, packed, and shipped to the facility, we cannot cancel the order. If the inmate is not at the facility to receive the order, it will be returned to our warehouse and a refund will be automatically issued back to the payment method used to place the order. A 20% re-stocking will be assessed as well as the non-refundable processing fee.
If the order has not been processed, packed, or shipped to the facility, a full refund will be issued less the non-refundable processing fee.
Refund for Non-Delivery or Missing Items Policy:
All sales are final.
You will have up to 45 days to request a refund for an order due to non delivery or missing items. After 45 days refunds are not permitted.
If there were missing items on your order, please allow up to two weeks for the jail to send the signed receipts to our corporate office for refunds to be processed back to your card.
**Lancaster County: Refunds are not permitted. Residents MUST pick up order within 14 days of being relesaed.
How do I create an account?
1) Click ‘Create an Account’ in the top right corner.
2) Complete the registration process by submitting you First Name, Last Name, Email Address and Password.
3) Click ‘Register’
4) A confirmation email will be sent to the address you submitted confirming the newly register account.
5) Done! Begin using your account immediately!
How Do I Place An Order?
1) Click ‘Sign In’ or ‘Create an Account’ in the top right corner.
2) Enter your email address and password and click ‘Sign In’
3) Click the green ‘OASIS’ symbol in the top left corner. This will take you to the Homepage.
4) Please select the Facility the inmate is at.
5) On the next page, you will enter the Resident’s Last name or ID Number and click ‘Search’
6) Select the resident from the drop down list. Please make sure you verify the correct resident has been selected.
7) Navigate to the product category you would like to order from.
8) Select an item you wish to purchase.
9) Enter a quantity you would like to purchase and click ‘Add to Cart’.
10) Repeat this process to add additional items to the shopping cart.
11) When you have finished adding items to the cart, click ‘Proceed to Checkout’.
12) Enter billing information.
13) Ensure that you have hit "UPDATE" after entering your billing information.
14) Enter payment information.
15) Agree to the Terms and Conditions.
16) Review order and click ‘Place Order’.
What if I forgot my password?
1) Click the ‘Sign In’ button in the top right hand corner.
2) Click ‘Forgot Your Password?’
3) Enter the email address used to create your account.
4) Enter the security letters
5) Click ‘Reset Password’
6) An email will be sent to the address provided with steps to reset your password. Click the link in the email to create a new password for your account.
Can I place an order over the phone?
We currently do not offer over the phone ordering. All orders must be placed on our website, at Jailcanteen.com. For assistance on how to place an order through our website, please call (800) 956-2747.
Am I required to create an account?
Jailcanteen.com does not require you to create an account. You may also purchase product and checkout as a Guest. If you choose to create an account however, you may view a personalized account dashboard, view past orders and subscribe to newsletters.
Why is my order not being processed?
Jailcanteen.com will only approve transactions that match the cardholders billing address, card number, expiration date, and security code. If any one of these fields is entered incorrectly, the transaction will fail to submit. Please check carefully the information you have enter matches the cardholders information exactly.
How To Clear Cookies:
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Need to speak with someone? Have more questions?
Please call (800) 956-2747 Monday - Friday between the hours of 8AM and 5PM EST. We will be happy to assist with any questions/concerns you may have. You may also email us at support@jailcanteen.com.